Last updated: 12/10/2026
Crazy Pets is a pet grooming business serving Abu Dhabi and Al Ain. This Privacy Policy sets out the information we collect when you visit crazypets.ae or contact us, and how that information is used. By using our website, you acknowledge and accept the practices described in this policy.
1: Information We Collect
We collect only the information necessary to respond to your enquiries and provide our services. Depending on how you contact us, this may include:
- Your name, email address and phone number
- The message you submit through our contact form, email or WhatsApp
- Details about your pet, such as the type of pet, breed or grooming requirements, where you choose to provide them
- Your location or address, where you book mobile grooming or our pet taxi service
- Basic technical information about your visit, such as your browser, device, and the pages you view
2: How You Can Share Information With Us
You may contact us through the form on our website, by phone, by WhatsApp, or by email at booking@crazypets.ae. We receive the information you choose to submit through these channels.
3: How We Use Your Information
We use the information we receive to:
- Respond to your questions and booking requests
- Arrange and deliver grooming, mobile grooming and pet taxi services
- Understand your pet’s needs so that each session is planned appropriately
- Communicate with you regarding appointments you have made
- Understand how visitors use our website so that we can improve it over time
4: Cookies and Analytics
Our website uses cookies and similar technologies, including analytics and tag management services. These allow us to see how visitors use the site, which pages are viewed and how people find us. You can manage or block cookies through your browser settings. Please note that some features of the site may not function as intended if cookies are disabled.
5: Third-Party Services and Links
Our website uses services provided by third parties, which may collect information of their own when you interact with them. These include:
- Google Maps, which displays our location
- A Google reviews widget, which displays customer reviews on our pages
- Our social media pages on Facebook, Instagram and TikTok
Our pet food and accessories page also links to a separate shopping website operated on its own domain. We encourage you to review the privacy policy of that website before submitting any information there. Crazy Pets is not responsible for the privacy practices of external websites.
6: Sharing of Your Information
We do not share your information beyond what is necessary to operate our services and website. This may include service providers that support the operation of the site, and circumstances where disclosure is required by law or by a relevant authority in the UAE.
7: How Long We Keep Your Information
We retain your information only for as long as it is needed for the purposes outlined in this policy, or for as long as the law requires.
8: Keeping Your Information Safe
We take reasonable measures to protect the information you provide to us. However, no website or method of internet transmission can be guaranteed to be completely secure.
9: Your Choices
You may request that we update or delete the personal information you have provided, or request details of the information we hold about you. Please contact us using the details below, and we will respond within a reasonable time.
10: Intended Audience
Our website is intended for pet owners and is not directed at children. We do not knowingly collect personal information from anyone under the age of 18.
11: Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected in the “Last updated” date at the top of this page. We recommend reviewing this policy periodically.
12: Contact Us
If you have any questions about this Privacy Policy, you may contact us at:
- Crazy Pets
- Oud Al Hisan Street, Al Khalidiyah (W9), Abu Dhabi, United Arab Emirates
- Phone / WhatsApp: +971 52 602 0732
- Email: booking@crazypets.ae
- Open daily, 9 AM to 10 PM